Welcome to BookNook!
You recently passed your interview to be an online tutor with us, and we could not be more excited to work with you!
On this page, we will provide an overview of the steps you need to take to complete your onboarding tasks and join our tutor community. Once you’ve created your BookNook account and accessed our tutor community, you will find a complete and thorough Knowledge Base covering all you need to know about tutoring with BookNook. In the meantime, we recommend bookmarking this landing page as it will guide you through your initial onboarding steps.
Generally speaking, we recommend working on your onboarding steps in the order laid out below. You can click into each of the items to read more information about each step. We’re excited to work with you!
As a newly qualified tutor who has passed your Reading and/or Math interview, you will soon receive an automated email from our payroll partner, WorkMarket, about setting up your account with them. Look for an email from hi@myworkmarket.com inviting you to activate your account and join the BookNook Tutor Onboarding Labor Cloud.
After you activate your WorkMarket account, sign in to complete your initial onboarding steps:
- Fill out your tax documentation.
- Provide your payment preferences.
- Review and sign the Independent Contractor Tutor Agreement.
Once these steps are completed, you will become a Member of the Onboarding Labor Cloud. This means you are ready to create your BookNook account and continue the onboarding process!
What are Labor Clouds?
BookNook utilizes a feature in WorkMarket called Labor Clouds to organize and pay our tutors. All tutors automatically become a member of the Onboarding Labor Cloud after they have filled in their WorkMarket tax and bank information and signed the BookNook Tutor Agreement.
- When it is time to get fingerprinted for background check and clearance purposes, BookNook will also use Labor Clouds to provide instructions to tutors.
- Membership in a Labor Cloud can be based on many things. For the most part, you should expect to see either e-signature requests or what WorkMarket calls Tests. Tests are just additional requirements needed to join the Labor Cloud—you can think of them as the Steps you need to complete.
The next sections cover these items in more detail. See you there!
Within 1-2 business days of becoming a Member of the Onboarding Labor Cloud, you will receive a log-in email with the subject Getting Started as a BookNook Tutor!
This email contains your username and temporary password. Log in to change your password and activate your BookNook account.
- Pro tip! Add these email addresses to your contact list so our messages don't go to spam:
Within 1-2 business days of becoming a Member of the BookNook Tutor Onboarding Labor Cloud, WorkMarket will email you an invitation to apply to join the FBI Background Check (PrintScan) Labor Cloud. This is where you will access instructions on completing digital LiveScan fingerprints through an official FBI channeler (PrintScan), reporting those results to BookNook, and submitting your receipt for reimbursement.
FBI background check results are typically emailed directly to you within 72 hours of your LiveScan fingerprint appointment. You will only be charged for PrintScan's fingerprint processing fee after you complete your fingerprint appointment. This amount is fully reimbursable by BookNook, as explained below.
Detailed instructions are included in the associated WorkMarket test (or task) and are also linked here. The test includes 4 questions (outlined below) that you will complete in WorkMarket. The questions correspond to key steps in the clearance process.
- Once scheduled or attended, provide the date of your fingerprinting appointment.
- Once received via email, upload a copy of your FBI report.
- Upload your receipt for reimbursement.
- Provide the $ amount owed.
PLEASE NOTE: BookNook does not receive a copy your results from PrintScan. You must provide us with a copy via the task in WorkMarket.
Once your FBI report is uploaded to WorkMarket, our team will review it and email you regarding your Labor Cloud membership, usually within 5 business days. Reimbursements will be processed at this time as well. If your background check contains activity that requires additional confirmation, the review process may take longer.
If there are errors with your uploaded material—for example, if you accidentally upload the wrong receipt, or if your FBI report is illegible—you will receive an automated message from WorkMarket that your test "failed," and then BookNook will separately email you about re-taking the WorkMarket test so that you can submit the correct material(s).
When you log into your BookNook Platform for the first time, you will land on your Tutor Dashboard page. This landing page will connect you to all things BookNook. First, though, it will connect you to the Tutor Community, where is where you need to head to complete your paid certification courses.
The Tutor Community is our dedicated site where BookNook tutors can connect, access additional resources, and discover optional webinars and activities. Once your account in the Tutor Community is activated, you will have access to the complete Knowledge Base. Going forward, the Knowledge Base in the Tutor Community will be your main place to get information on all things BookNook. We recommend bookmarking the Knowledge Base table of contents. Reference it early and often!
A couple Knowledge Base highlights include:
- 6.02 Your First Session — This covers tutoring expectations ahead of your first session with a student.
- 7.00 Booking Sessions — This is a whole section detailing how to access tutoring work in BookNook.
Connecting your account to the Tutor Community is a seamless process—just click the blue "Visit the community" button and you’ll be activated in the Community!
You’ll need to complete your assigned Certification Courses in order to use the BookNook platform to tutor. We recommend completing them while you are waiting on your Be A Mentor background check results to be confirmed.
You will be paid for completing your assigned courses.
- When a tutor first logs into the Tutor Community, the CORE Certification will already be assigned.
- 1-2 business days after completing this course, you will be assigned your Reading or Math course (or both, if you were hired to tutor in both subjects).
This page in the Knowledge Base will tell you all you need to know about completing those courses. REMINDER: You must be logged into BookNook in order to access the Tutor Community and the Knowledge Base.
Once you have completed your assigned Certification Courses in the Tutor Community, you can set your availability in BookNook.
Filling out your availability is necessary for receiving emailed offers of tutoring series—after all, we need to know when you’re available so that we can offer work that fits your schedule!
Instructions and more information on setting your availability are covered in the Knowledge Base:
REMINDER: You must have connected your BookNook account to the Tutor Community, and be logged into BookNook, in order to access the Knowledge Base.
That's it! If you've done everything that's been mentioned so far, you're an onboarded BookNook tutor. Congrats!
To confirm, you should have done all of the following:
- Sign the tutoring contract and set up your WorkMarket account for payment.
- Log into BookNook and set a password to create your BookNook account.
- Connect your BookNook account to the Tutor Community. REMINDER: You must complete this step in order to access the Knowledge Base and the Tutor Community.
- Complete your CORE certification, and one or both of the MATH and READING certifications.
- Set your tutoring availability in the BookNook platform.
- Complete your FBI background check via PrintScan and provide a copy to BookNook according to the process outlined in WorkMarket.
- Review key Knowledge Base articles in the Tutor Community, including:
- tutoring expectations ahead of your first session with a student
- the different ways to pick up work via email offer or from the opportunities page
Questions? We're here to help!
Section 2.03 of the Knowledge Base covers all things Tutor Support, including where to seek help and how to submit tickets:
Our tutor support staff also holds live, weekly office hours via Zoom. You can join to ask questions and get in-person assistance. Here's where you can find information on office hours:
We're excited to work with you, and we're so glad you're joining our corps of passionate literacy and math tutors. Your work with us will make a difference in the lives of children across the country.
THANK YOU!